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Key Considerations for Insurance Claims Following an Auto Accident

Wykoff & Sikes, PLLC April 24, 2025

Filing an insurance claim after a car accident involves several critical steps that can affect the outcome of the claim. Understanding these steps can help streamline the process and protect the right to fair compensation. 

Whether dealing with property damage, medical expenses, or lost income, taking a methodical approach can help address the issues that often arise in car accident cases. Our personal injury attorneys at Wykoff & Sikes, PLLC in Knoxville, Tennessee, can walk you through these key considerations. 

Reporting the Accident to Law Enforcement

Tennessee law requires individuals involved in car accidents that result in injury, death, or property damage exceeding $1,500 to report the incident to law enforcement. Filing a police report creates an official record of the accident, which can be valuable during the claims process. 

Officers gather information from both parties, assess the scene, and document any contributing factors.

Obtaining a copy of the police report can help clarify details about the accident and provide supporting evidence when filing an insurance claim. Insurance companies often rely on this information when evaluating liability and determining compensation.

Gathering Evidence at the Scene

Collecting evidence at the accident scene can strengthen an insurance claim. Important information to gather includes:

  • Photographs of the vehicles, damage, and the surrounding area

  • Contact information for witnesses and other parties involved

  • Insurance and vehicle registration details from all drivers

  • Documentation of weather and road conditions

This evidence helps establish what occurred and supports the claim by providing objective information about the accident.

Seeking Medical Attention and Documenting Injuries

Seeking medical attention promptly after a car accident is critical, even if injuries appear minor. Some injuries may not show immediate symptoms but can worsen over time. Medical documentation serves as evidence of the injuries sustained and the treatment received.

Medical records should include:

  • Initial diagnosis and recommended treatment

  • Follow-up visits and any ongoing care

  • Prescribed medications and rehabilitation plans

Maintaining a detailed record of medical care helps establish the connection between the accident and the injuries, supporting the claim for compensation.

Notifying the Insurance Company

Most insurance policies require policyholders to report accidents within a reasonable time frame. Delays in reporting can lead to claim denials or reduced compensation.

When notifying the insurance company, it’s important to provide accurate and concise information about the accident without admitting fault or speculating about liability. The initial report should include:

  • Date, time, and location of the accident

  • Description of the incident and any injuries

  • Contact information for all parties involved

Prompt reporting allows the insurance company to begin its investigation and assess the validity of the claim.

An Intro to Tennessee’s Comparative Fault Rule

Tennessee follows a modified comparative fault rule, which affects compensation in car accident cases. Under this rule, an injured party may recover damages as long as they are less than 50% at fault for the accident. However, the total compensation is reduced by the percentage of fault assigned to the injured party.

For example, if a claimant is found to be 20% at fault and is awarded $100,000, the final compensation is reduced by 20%, resulting in a payout of $80,000. Understanding how comparative fault affects compensation can help manage expectations during the claims process.

Determining Coverage for Property Damage

Property damage claims typically cover the cost of repairing or replacing a damaged vehicle. Tennessee drivers are required to carry minimum liability insurance, which includes property damage coverage.

However, if the at-fault driver lacks adequate insurance, the injured party may need to pursue compensation through their own policy’s uninsured or underinsured motorist coverage.

When assessing property damage, insurance adjusters consider:

  • The extent of the damage and repair estimates

  • The vehicle’s pre-accident condition and market value

  • If the car is deemed a total loss

Understanding the terms of the insurance policy helps determine available coverage and potential compensation.

Evaluating Medical Payments and Personal Injury Protection

Medical payments (MedPay) and personal injury protection (PIP) coverage can provide immediate compensation for medical expenses following a car accident. MedPay covers reasonable medical costs regardless of who caused the accident. PIP, if available, may also cover lost wages and other expenses related to the injury.

Reviewing policy limits and coverage options helps identify available benefits and determine the appropriate course of action when seeking compensation.

Identifying Uninsured and Underinsured Motorist Coverage

Uninsured and underinsured motorist (UM/UIM) coverage protects policyholders when the at-fault driver lacks sufficient insurance. Tennessee car accident law requires insurers to offer this coverage, though policyholders may choose to decline it in writing.

UM/UIM coverage can help compensate for medical expenses, lost wages, and other damages when the responsible party is inadequately insured.

When filing a UM/UIM claim, it’s essential to:

  • Notify the insurance company promptly

  • Provide documentation of the at-fault driver’s lack of coverage

  • Submit evidence supporting the claim for damages

Utilizing this coverage can help you recover compensation when the at-fault driver is unable to meet their financial obligations.

Calculating Damages for Pain and Suffering

Pain and suffering damages compensate for the physical and emotional distress caused by a car accident. Unlike economic damages, which cover measurable losses such as medical bills and lost income, pain and suffering damages address intangible harm.

Factors influencing the calculation of pain and suffering include:

  • Severity and duration of physical pain

  • Impact on daily activities and quality of life

  • Emotional and psychological effects of the injury

Presenting evidence such as medical records, psychological evaluations, and personal statements can support a claim for pain and suffering damages.

Reviewing Time Limits for Filing Claims

Tennessee imposes a statute of limitations on filing personal injury claims related to car accidents. Injured parties generally have one year from the date of the accident to file a car accident lawsuit. Property damage claims must be filed within three years. Failing to file within these time limits may result in losing the right to pursue compensation.

Understanding these deadlines helps prevent missed opportunities to seek damages and protects the right to recover compensation.

Negotiating with Insurance Adjusters

Insurance adjusters often play a critical role in determining the outcome of a claim. They assess the evidence, evaluate liability, and propose settlement offers. However, initial settlement offers may not always reflect the full extent of damages.

When negotiating with insurance adjusters, it’s important to:

  • Provide thorough documentation of medical expenses, property damage, and lost income

  • Highlight the long-term impact of the injuries

  • Avoid accepting low settlement offers without careful review

Being prepared to present compelling evidence can strengthen a claim and lead to a more favorable settlement.

Recognizing Bad Faith Insurance Practices

Insurance companies are required to handle claims fairly and in good faith. However, bad faith practices can occur when insurers deny valid claims, delay payments, or misrepresent policy terms. Recognizing signs of bad faith can help identify when legal intervention may be necessary.

Indicators of bad faith practices include:

  • Unreasonable delays in processing claims

  • Denial of valid claims without explanation

  • Misrepresentation of policy coverage or terms

Holding insurers accountable for bad faith practices protects the rights of policyholders and confirms fair treatment.

An Intro to Subrogation Rights

Subrogation allows an insurance company to recover the amount it paid to a policyholder from the party at fault. After compensating the injured party, the insurer may pursue reimbursement from the responsible driver’s insurance company.

Understanding subrogation rights helps prevent potential conflicts and protects the right to full compensation. Subrogation may affect settlement negotiations and future compensation, making it important to address these issues early in the claims process.

Addressing Disputes Over Liability

Disputes over liability can arise when parties disagree about who caused the accident. Insurance companies may assign fault based on conflicting evidence, witness statements, or inconsistent reports. Resolving these disputes often requires:

  • Reviewing police reports and accident scene evidence

  • Obtaining witness statements to corroborate claims

  • Consulting with accident reconstruction professionals

Clarifying liability strengthens the claim and increases the likelihood of obtaining fair compensation.

Seeking Legal Representation for Insurance Disputes

When insurance disputes arise, seeking legal representation can help protect the rights of injured parties. Car accident attorneys provide valuable guidance by analyzing policy terms, negotiating with insurers, and pursuing legal action when necessary. Legal representation may be particularly beneficial in cases involving:

  • Disputes over fault or liability

  • Denial of valid claims or delayed payments

  • Bad faith insurance practices

Addressing these issues effectively can lead to a more favorable resolution.

Evaluating Settlement Offers Carefully

Settlement offers often aim to resolve claims quickly and minimize payouts. However, accepting an early settlement may not fully compensate for long-term damages. Evaluating settlement offers carefully involves considering:

  • The extent of current and future medical expenses

  • Lost wages and diminished earning capacity

  • Pain and suffering damages

Taking the time to assess the full scope of damages helps determine whether a settlement offer reflects the value of the claim.

Exploring Alternative Dispute Resolution Options

When disputes arise, alternative dispute resolution (ADR) options such as mediation or arbitration may provide a less adversarial way to resolve claims. ADR can help both parties reach a mutually acceptable resolution while avoiding the costs and delays associated with litigation.

Benefits of ADR include:

  • Faster resolution of disputes

  • Greater control over the outcome

  • Potential for preserving relationships between parties

Considering ADR as an alternative to litigation can lead to a more efficient resolution.

Preparing for Litigation if Necessary

When settlement negotiations or ADR fail to resolve disputes, litigation may become necessary. Filing a car accident lawsuit allows injured parties to seek compensation through the court system. Preparing for litigation involves:

  • Gathering evidence and witness testimony

  • Filing appropriate legal documents within statutory deadlines

  • Presenting a compelling case to the court

Litigation provides an opportunity to pursue compensation when other methods prove unsuccessful.

Experienced Insurance Claim Counsel

Handling insurance claims after a car accident involves addressing multiple considerations, including gathering evidence, seeking medical care, negotiating with insurers, and evaluating settlement offers. We serve Knoxville, Tennessee, and the surrounding area, including Johnson City, Chattanooga, Crossville, and Sevierville. Contact us at Wykoff & Sikes, PLLC today to get started.